When someone gets out of line and
violates our principles, it is time to
contact:





800 002 8477


Live Chat

WHAT IS IT?

 

The Ethics Hotline is a channel to report unethical behaviors in a confidential, safe, easy to use and anonymous manner, operated by EthicsGlobal, a leading independent third party in the country specialized in handling complaints and reports.

An Organization’s integrity has a direct impact on its reputation and success. Thus, when we demonstrate trustworthiness, our customers, suppliers, community and competitors perceive us as honest and fair. In addition, our reputation grows positively.

Conducting ourselves with integrity is not always easy and acting appropriately can even be challenging. . It can be quite complex to search through different laws, regulations, policies and procedures that apply us.

Nevertheless, acting with integrity is not complicated. If you have questions regarding the correct way to act, or if a person is not acting according to the behavior expected by Peñoles, you have the duty to report it, and the right to count on safe, easy, confidential and anonymous means to do so.

Your manager or immediate supervisor is a means for this too, but if you do not consider it the best option or you have been unheard, you can use our Ethics Hotline.

We are committed to review each and every case, and if the case requires further research, to conduct a thorough investigation to penalize or apply corrective measures whenever applicable.

 

It is your choice to provide your name and contact information, it is not necessary however to identify yourself; thus you can submit a report anonymously.

Peñoles expects all of its employees and stakeholders to adhere to and help maintain the values stipulated in the Code of Ethics and Conduct, to do the right thing and to comply with established rules and policies, as well as laws, rules and regulations that may apply to us.


OUR RESPONSIBILITY
  • Ensure all our stakeholders feel free to report irregularities.
  • Provide the tools and channels for receiving reports in an easy, safe, confidential and anonymous manner without any fear of retaliation.
  • Investigate and solve every report received and penalize whenever necessary.

YOUR RESPONSIBILITY
  • If you witness or are aware of inappropriate behavior, report it to avoid becoming an accomplice.
  • Ask yourself questions based on your own integrity.
  • Use the provided reporting channels.
  • Provide as much information as possible and, when appropriate, submit evidence for proper investigation.
  • Follow up on your reports status and, if necessary, add further information, evidence or recidivisms.



PROCEDURE


Who to contact?
  • Your manager, supervisor or immediate superior.

  • The Compliance Officer

  • Human Resources

  • Ethics Hotline


How to do it?
  • Toll-free phone line: 800 002 8477

  • Website: https://penoles.lineacorrecta.com

  • Chat

  • E-mail: penoles@lineacorrecta.com

  • WhatsApp (55) 6538 5504


How does it work?

Dial toll-free phone 800 002 8477, Chat or WhatsApp (55) 6538 5504

Try to have all information related to the case at hand, as well as available evidence, which answers to the following questions: Who? When? Where? How?

Dial by phone or contact an advisor through chat or WhatsApp.

An advisor will listen to you, offering support, asking relevant questions to collect elements for a proper investigation.

The advisor will tell you alternatives for submitting evidence.

You will receive a tracking code, which is very important to keep at hand to follow up on your report.

WEB ASSISTANT

  • Enter the form and the dynamic web assistant will guide you with relevant questions: Who? When? Where? How?

  • Once you complete your report, you will receive a traking code. It is very important to keep at hand to follow up on your report.

BY E-MAIL

  • Send an email to penoles@lineacorrecta.com ddescribing the facts. Try to the questions: Who? When? Where? How?

  • An advisor will send you a number id, which is very important to keep at hand to follow up on your report.



FOLLOW UP

You can call or access the Ethics Hotline any time to with the tracking code provided for your report to:

  • Follow up the status of the investigation.

  • Know the resolution.

  • Provide additional information.

  • Report recidivisms related to the report.

  • Attach files for further proof and evidence.




FREQUENTLY ASKED QUESTIONS

WILL I BE SUBJECT TO ANY KIND OF RETALIATION FOR FILING A REPORT OR ASKING QUESTIONS?

The Ethics Hotline operated by EthicsGlobal guarantees the anonymity of the whistleblowers at the time of filing a report by any means available to them.


Fear is understandable, especially if the situation is serious and/or close to the whistleblower. The third party mediation seeks to guarantee the safety thus there is nothing to fear. You will not be forced to provide any information if you do not want to.


AFTER FILING A REPORT, WILL I BE INFORMED OF THE RESOLUTION?

Status of the investigation will be disclosed. Content and results of the investigation are confidential, so the complainants are not disclosed.


WHAT KIND OF INFORMATION OR DATA ARE NEEDED TO USE THE ETHICS HOTLINE?

The Ethics Hotline can be used to file a report or track a previous report. When you file a report, you will be asked for information about the incident in the most detailed possible manner.

To conduct a better investigation of your report, it is advised to:

  • Provide the full name and position of people involved and identify the person or persons who have any knowledge of the facts (witnesses).

  • Describe the place(s) and date(s) of the incident(s).

  • If possible, provide elements that can be used as evidence.

  • Make a detailed drafting of how the events happened.


WHAT CAN BE REPORTED?
  • Fraud.

  • Theft.

  • Corruption.

  • Bribery.

  • Conflict of interest between customers, suppliers or employees.

  • Abuse of authority.

  • Simulation of sales, operations and payments.

  • Deception to an auditor, supervisor or authority.

  • Stealing company information.

  • Intimidation or extortion.

  • Harassment.

  • Damage to a person's reputation.

  • Bullying.

  • Use of excessive work-time for personal matters.

  • Unauthorized hiring, remuneration or compensation.

WHEN SHOULD I USE THE ETHICS HOTLINE?

Whenever you acknowledge, be informed or see yourself involved in a situation that infringe the company's Code of Ethics and Conduct. You can also use it if you have queries or concerns regarding an ethical or compliance issue that you prefer to be managed by a third party rather than dealing directly with your supervisor or colleagues. The decision to use the Ethics Hotline is voluntary.


WHAT HAPPENS IF AFTER I FILE MY REPORT I WANT TO PROVIDE MORE INFORMATION?

You can access the Ethics Hotline at any time to provide new information or report a recidivism using your tracking code. If the fact or problem persists, you can file a new report.


WHY TO REPORT?

Internal faults can seriously damage Peñoles heritage, and eventually affect the workers. A single fraud, for instance, can result in losses that force the reduction of the workers' plant, salaries or benefits. In the most severe situations, these incidents have caused bankruptcy of large companies. Helping to avoid unethical behaviors is aimed, in short, to protect the safety of your own job and that of your colleagues. Furthermore, reporting behaviors that threaten the integrity and well-being of all members of the organization helps to improve the work environment.


WHAT ARE THE BENEFITS OF THE ETHICS HOTLINE?

To develop and strengthen a culture of ethics, besides improving the work environment. This mean also encourages reporting irregular behaviors through a safe, reliable, objective and independent platform, with the goal to provide for a professional and high-quality service.


WHAT HAPPENS IF I AM AWARE OF OR WITNESS AN OFFENSE TO THE CODE OF ETHICS AND CONDUCT AND DO NOT REPORT IT?

All members of Peñoles are compelled to report offenses to the Code of Ethics and Conduct; if you are aware or witness a major offense and do not report it, you may be entitled to a penalization by the Organization.


HOW CAN I FOLLOW A REPORT I HAVE FILED?

When you file a report, you will be provided with a tracking code. You will need this code to track the status of your report and get a response. We suggest you follow up in 5 or 6 working days. Contact again the Ethics Hotline to:

  • Know if more information is needed to process your report.

  • Provide any new information related to your report.

  • View updates or the resolution.

Reporting methods